Question 1

What does Abeytrust actually do?

Accepted Answer

We're a full-service technology partner. We deliver managed IT services, IT consulting, cybersecurity, web and mobile development, and cloud solutions, either as your outsourced IT team or alongside your in-house staff.

Question 2

How do we start working together?

Accepted Answer

It begins with a free, no-obligation consultation. We spend 30 minutes understanding your goals, systems and constraints, then follow up with a tailored proposal that includes clear scope, timeline and fixed pricing before you commit to anything.

Question 3

Do you work with businesses of our size?

Accepted Answer

Almost certainly. We support everyone from early-stage startups to established enterprises, and we tailor our packages to your size and budget rather than forcing you into a one-size-fits-all plan.

Question 4

Where are you based, and do you work remotely?

Accepted Answer

We're headquartered in Aberdeen, United Kingdom, and work with clients worldwide. Most of our services are delivered remotely, with on-site support arranged where it's needed.

Question 5

Can you work alongside our existing IT team?

Accepted Answer

Yes. We frequently act as an extension of in-house teams, taking on specialist work, covering gaps, or handling day-to-day support so your staff can focus on higher-value projects.

Question 6

Do you offer one-off projects or only ongoing contracts?

Accepted Answer

Both. We deliver fixed-scope projects (like a website build, cloud migration or security assessment) as well as ongoing managed services with monthly support. Many clients start with a project and move to a retainer.

Question 7

How long does a typical engagement take?

Accepted Answer

It depends on scope. A focused project might run a few weeks; a transformation programme can span months. We'll give you a realistic timeline in your proposal, with weekly check-ins and a single point of contact throughout.

Question 8

What technologies and platforms do you work with?

Accepted Answer

We're vendor-flexible across the major platforms like AWS, Microsoft Azure, Google Cloud, Microsoft 365, and leading security, networking and backup tools, so we recommend what fits your needs, not what's convenient for us.

Question 9

How much do your services cost?

Accepted Answer

Pricing depends on the services and scale involved, so we quote each engagement individually. What stays consistent is transparency: you'll see fixed pricing and clear scope in your proposal, no hidden fees or surprise bills.

Question 10

How does managed-services billing work?

Accepted Answer

Managed services are billed at a predictable flat monthly rate that covers the agreed scope. We don't charge more when something breaks or a server goes down, that's the point of a managed plan.

Question 11

Is the initial consultation really free?

Accepted Answer

Yes, the discovery consultation is completely free and carries no obligation. It's a conversation to understand your needs and see whether we're a good fit, not a sales pitch.

Question 12

How do you keep our data secure?

Accepted Answer

Security is built into everything we deliver, encryption, access controls, continuous monitoring and tested backups. For managed clients we operate layered defences across identities, endpoints and data, with rapid response if something looks wrong.

Question 13

Can you help us meet compliance requirements?

Accepted Answer

Yes. We have experience aligning organisations to standards like GDPR, PCI-DSS, ISO 27001 and SOC 2, and we build the controls and documentation you need to stay audit-ready.

Question 14

How is our personal data handled?

Accepted Answer

We only collect what we need, use it to deliver and improve our services, and never sell it. Full details are in our Privacy Policy, including your rights and how to exercise them.

Question 15

What are your support hours?

Accepted Answer

Managed-services clients get 24/7 monitoring of critical systems and round-the-clock support for urgent issues. Standard support and project work run during UK business hours, with a single point of contact you can reach directly.

Question 16

What happens after a project goes live?

Accepted Answer

We don't disappear at launch. We stay on to monitor, optimise and scale your solution as your business grows, either through a support plan or as an on-call partner, whichever suits you.

Question 17

How quickly do you respond to issues?

Accepted Answer

Critical issues for managed clients are triaged immediately, typically within 15 minutes. Response times for other requests are agreed up front in your service level agreement, so expectations are clear on both sides.

Questions, answered.

Getting started

Services & engagement

Pricing & billing

Security & data

Support & aftercare

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